Privacy and cookies policy
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting personal information
We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, device type, browser type and version, operating system, referral source, length of visit, page views and website navigation)
(b) Information that you provide to us when registering with our website, including name and email address;
(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletter, including your name and email address.
(d) Information relating to any purchases you make of our goods; including your name, delivery address, payment address, telephone numbers, email address and card details.
(e) Information that you post to our website for publication on the internet for reviews; including your user name and reviews.
(f) Any other information that you choose to send to us.
This information is stored only, and will not be sold on or given to a 3rd party unless an essential part of the transaction purchase; i.e. name, address, phone number to our warehouse for delivery and card details to the company used for payment processing. See using personal information.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
Using personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
(a) Administer our website and business;
(b) Personalise our website for you;
(c) Enable your use of the services available on our website;
(d) Send you goods purchased through our website;
(e) Send statements, invoices and payment reminders to you, and collect payments from you (where applicable);
(f) Keep our website secure and prevent fraud
(g) Send you email notifications that you have specifically requested;
(h) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) Deal with enquiries and complaints made by or about you relating to our website;
(k) Verify compliance with the terms and conditions governing the use of our website
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Disclosing personal information
We may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any ongoing or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
Except as provided in this policy, we will not provide your personal information to third parties.
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this Section.
Retaining personal information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Without prejudice, we will usually delete and not retain any personal data for longer than 7 years of inactivity and will only will retain documents (including electronic documents) containing personal data:
(a) To the extent that we are required to do so by law;
(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by SSL encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
We may notify you of changes to this policy by email.
You may instruct us to provide you with any personal information we hold about you with a Subject Access Request; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity. For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) We use session cookies on our website to recognise a computer when a user re-visits the website and enable the use of a shopping cart on the website.
(b) Enable the use of a shopping cart on the website and remember previous adding to basket.
(c) Prevent fraud and improve the security of the website
(d) Remember user details to enhance the service, i.e. linkage to social media.
We use Google Analytics to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
The information generated relating to our website is used to create reports about the use of our website.
Third party cookies
Our website does not currently use third party cookies.
Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you may experience user issues on the website.
You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved and are protected under copyright laws.
You must not:
(a) Republish material from this website (including republication on another website) unless permission has been granted.
(b) Sell, rent or sub-license material from the website unless permission has been granted. .
(c) Show any material from the website in public unless permission has been granted. .
(d) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose unless permission has been granted.
(e) Edit or otherwise modify any material on the website.
(f) Redistribute material from this website except for content specifically made available for redistribution (i.e newsletter or marketing material).
To request permission to republish or use images from this site, please contact [email protected]
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
Prices stated on our website may be stated incorrectly. The purchase of products via our website will be subject to our terms of sale.
We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media.
Your reviews must not be illegal or unlawful and must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party.
Your reviews must not be libelous or maliciously false.
You must not use any review to link to any website or web page.
We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.
Whilst we try to provide clear and correct information on our products, in some cases this may be incorrect. This will not be intended to miss-sell or miss-lead anyone into a purchase, and in these instances we will accept a return of the item regardless of returns policy and will refund all costs.
This website is owned and operated by Ragretail LTD.
We are registered in England under registration number 08921163, and our registered office is at 19 North Street, Portslade, BN41 1DH Sussex, England
Our principal place of business is at 19 North Street, Portslade, BN41 1DH Sussex, England
You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] or by telephone on +44(0)1273 358941.